Effective Date: January 1, 2025

Waterfront Events is part of The Waterfront Group of Companies, and this Privacy Notice explains how Waterfront Entertainment Ltd (the legal entity accepting payments through this site) collects, uses, and protects your personal information when you visit our website or purchase tickets and services through it.

By accessing this website and using its services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Notice.

1. Who We Are and Contact Details

The Waterfront Group of Companies consists of commercial and residential developments and associated businesses throughout the islands of Bermuda, which includes Waterfront Events, an event-hosting platform operated under the Waterfront Group of Companies, headquartered in Bermuda.Ticket sales and e-commerce transactions on this website are processed by Waterfront Entertainment Ltd.

The Group’s registered Office is located at :
H.P. House
21 Laffan Street
Hamilton HM 09
Bermuda

Privacy Contact:
Privacy Officer
Email: privacy@thewaterfront.bm
The Waterfront Group – Corporate Offices
90 Pitts Bay Road
Pembroke HM 08
Bermuda

2. Your Rights

You have the right to:

• Be informed about the use of your personal information
• Access your personal information
• Request corrections or deletion
• Object to or restrict marketing and certain processing
• Withdraw consent at any time

To exercise your rights, contact our Privacy Officer. You may also contact the Privacy Commissioner for Bermuda at privcom@privacy.bm or call 1-441-543-7748.

3. Personal Information We Collect

Depending on your interactions with us, we may collect:

• Full name
• Contact details (email, phone, address)
• Billing and payment information
• Ticketing history and preferences
• Dietary or accessibility requirements (if applicable)
• IP address and device/browser data

We do not knowingly collect personal information from children under 18. If you believe we have done so, please notify us immediately.

4. Why We Use Your Information

We use your information to:

• Process ticket purchases and payments
• Communicate event updates or confirmations
• Handle special requests or accessibility needs
• Send promotional emails (if you’ve opted in)
• Provide customer support
• Improve our services, website functionality, and event offerings
• Comply with legal obligations

5. Collection Methods

We collect your personal information:

• Directly from you via the website, email, or phone
• Through our ticketing and e-commerce platform
• Automatically via cookies and analytics tools when you browse our site

6. Legal Basis for Use

Under Bermuda’s Personal Information Protection Act 2016 (PIPA), we rely on:

• Your consent
• Contractual necessity (e.g., fulfilling your ticket order)
• Our legitimate business interests, balanced with your privacy rights
• Legal obligations

7. Who Has Access to Your Information
   a) Internal Access

Only staff members of Waterfront Entertainment Ltd or other entities within The Waterfront Group who need access to perform their duties will be given access.

b) Local Third Parties

We may share necessary personal information with local vendors (e.g., IT providers, event organizers, or logistics partners).

c) International Transfers

If required, we may share data with international service providers (e.g., payment processors or ticketing platforms), ensuring adequate safeguards are in place.

8. Data Retention

We retain your personal information for as long as necessary to:

• Complete your transaction or interaction
• Meet legal, regulatory, or audit requirements
• Provide customer service and resolve issues

9. Security Measures

We use reasonable and appropriate safeguards to protect your information, including encryption, access controls, and secure hosting. However, no system can guarantee 100% security, especially over the internet.

10. Website Hosting and Third-Party Links

Our site is hosted securely in the USA. When you click on third-party links (e.g., social media), their privacy policies apply, not ours.

11. Social Media & Public Content

Our social media pages may allow you to post content. Anything you share is visible to others, so please avoid posting sensitive personal information.

12. Cookies and Tracking Technologies

We use:

• Strictly Necessary Cookies for site functionality
• Functional Cookies for remembering preferences
• Advertising Cookies to measure the effectiveness of our promotions
• Analytics Cookies to improve our site performance

You can manage cookie preferences via our banner or through your browser settings. For more info: www.allaboutcookies.org

13. Cookie Management

You may delete or block cookies in your browser. Here are links to common browser settings:

• Chrome
• Safari
• Firefox
• Edge

We may update this Privacy Notice occasionally. The most recent version will always be posted on this website.